I had Chris to the house in less than 24 hours after making an appointment on line. He was early, which was great since it was hot. Chris was so very courteous, knowledgeable and extremely polite. He was very respectful and polite. He fully explained the issues and his recommendations on what should be done to best service the unit on my home. I highly recommend Service Experts and very much appreciate Chris' abilities and kindness.
Brian S
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July 09, 2026
Service experts? More like service disaster.
Same story as many others. I was a customer of Hays Heating and Cooling who I was very happy with. This disaster of a company bought them. The first time they came out they tried to sell me on $5000 worth of upgrades on 2 brand new trane systems less than 1 year old that Hays put in. Then, the 2nd time they were scheduled to come to do standard maintenance, they called at the day/time of the appointment saying they needed to reschedule. The appointment was made months in advance.
You should look elsewhere. This company just feels shady based on my dealings with them. They clearly dont value their customers time, and all they do is try to upsell under the guise of a service call.
Samuel Serrano
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July 05, 2026
Our landlord had Service Experts come out to fix some plumbing in our house and install a new water heater last year. Cole has been to our house a couple of times and all the times he came out he was always so nice and respectful of our place. I really appreciate that, appreciate his knowledge on everything and being able to fix the stuff that needed fixed. Thank you! 🙏
CURT STEIN
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April 21, 2023
Real review from a real customer. Hays cooling and plumbing is top notch for plumbing and ac needs. I recently got all my drain lines replaced for my 50 year old home. The work was done fast and the crew did a great job and explained each step of the process. I want to thank the guys took care of us. Both friendly and hard working. The manager Nick, Trevor, Joe, Dillon, Brandon, and the rest of team. I will definitely recommend them if your looking for service , guarantee to get the job done right.
Rose Strike
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October 22, 2025
Darell Edwards came to my home this morning and was a blessing to have as my service technician. I have a new home to me but it’s 52 years old and my HAVAC unit is 20 years old. We chatted prior to the service because I wanted him to explain to me what I am dealing with and what to anticipate once he’s completed the inspection. He was extremely knowledgeable and detailed. I felt he cared about me and doing an excellent job. I had a surge protector added as I did not have one and it does rain and experience lightening in Prescott. Great recommendation! I will ask for him in the spring when it’s time to have my spring service done.
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I had Chris to the house in less than 24 hours after making an appointment on line. He was early, which was great since it was hot. Chris was so very courteous, knowledgeable and extremely polite. He was very respectful and polite. He fully explained the issues and his recommendations on what should be done to best service the unit on my home. I highly recommend Service Experts and very much appreciate Chris' abilities and kindness.
Service experts? More like service disaster. Same story as many others. I was a customer of Hays Heating and Cooling who I was very happy with. This disaster of a company bought them. The first time they came out they tried to sell me on $5000 worth of upgrades on 2 brand new trane systems less than 1 year old that Hays put in. Then, the 2nd time they were scheduled to come to do standard maintenance, they called at the day/time of the appointment saying they needed to reschedule. The appointment was made months in advance. You should look elsewhere. This company just feels shady based on my dealings with them. They clearly dont value their customers time, and all they do is try to upsell under the guise of a service call.
Our landlord had Service Experts come out to fix some plumbing in our house and install a new water heater last year. Cole has been to our house a couple of times and all the times he came out he was always so nice and respectful of our place. I really appreciate that, appreciate his knowledge on everything and being able to fix the stuff that needed fixed. Thank you! 🙏
Real review from a real customer. Hays cooling and plumbing is top notch for plumbing and ac needs. I recently got all my drain lines replaced for my 50 year old home. The work was done fast and the crew did a great job and explained each step of the process. I want to thank the guys took care of us. Both friendly and hard working. The manager Nick, Trevor, Joe, Dillon, Brandon, and the rest of team. I will definitely recommend them if your looking for service , guarantee to get the job done right.
Darell Edwards came to my home this morning and was a blessing to have as my service technician. I have a new home to me but it’s 52 years old and my HAVAC unit is 20 years old. We chatted prior to the service because I wanted him to explain to me what I am dealing with and what to anticipate once he’s completed the inspection. He was extremely knowledgeable and detailed. I felt he cared about me and doing an excellent job. I had a surge protector added as I did not have one and it does rain and experience lightening in Prescott. Great recommendation! I will ask for him in the spring when it’s time to have my spring service done.